Returns Policy
At Fielders BBQ & Outdoors we have a large range of quality products. We want you to have a fulfilling shopping experience.
We also want you to know that we do not REFUND due to a change of mind, therefore ask that you purchase products with consideration and care. We follow the ACCC guidelines.
To assist you, we have set out below a return policy for purchases made at both our online and retail store.
In order to obtain an exchange or to repair a product that you purchased, you must have clear proof of purchase.
Proof of purchase includes but is not limited to:
- Original Tax Invoice
It is the customers responsibility to maintain Tax Invoice receipts.
Fielders BBQ & Outdooors reserves the right to:
Assess the condition and age of returned goods prior to offering a repair or exchange. This may result in a repair, exchange or refund being refused.
Please note:
- Your original receipt is the best form of proof of purchase
- Refunds will not be provided for the purchase of gift cards
- Gift cards are not redeemable for cash
- Please return any and all accessories and manuals supplied with product
Operating difficulties
If you are experiencing operating difficulties with any purchased product, please contact us on 07 3385 0817 or come into our store for expert assistance. Many operating difficulties can be quickly solved with the right advice and our team members are always happy to help you.
Product Returns – Faulty
Fielders BBQ & Outdoors ask that you contact suppliers direct for all warranties as the products are to be registered upon purchased and this is the preferred method used by our suppliers in order to get your product operational faster:
- The product is faulty or is not of merchantable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description
- You can present your invoice or other adequate proof of purchase
If you cannot present your store invoice, Fielders BBQ & Outdoors reserves the right not to offer an exchange / store credit.
Product Exchanges – Change of Mind
We do not REFUND due to a change of mind. Fielders BBQ & Outdoors may offer at their discretion a store credit (in the form of a gift voucher) provided that:
- You return the item within 7 days of purchase at your own expense (you may also bring it back into our retail store)
- You produce your original Invoice at the time you return the item
- It is unopened, unused, in its original condition and packaging, Complete with instruction manuals and accessories
If these requirements are not satisfied Fielders BBQ & Outdoors, reserves the right not to offer an exchange product or credit (in the form of a gift voucher) for change of mind returns.
DELIVERY AND SHIPPING
Where we deliver
Fielders BBQ & Outdoors delivers to many postcodes within Australia. We require a street address specified by you for delivery – unfortunately we cannot deliver to a P.O. Box.
To determine if we can deliver to your area you can enter your postcode into the shopping cart and receive a quote of the shipping charges.
CUSTOM SHIPPING QUOTE – In some instances, depending on the postcode and product, you may need to send a request through to receive a custom quote. We do have many items that are of a large size and varying weights, so we may need to liaise with different shipping companies to confirm details before we can offer you a price for shipping. This may take up to 36hours for a response, as we endeavour to get the cheapest option for this service. If you fall within this category, you can withdraw your request if you do not wish to go ahead with the order based on the shipping quote.
How quickly do we ship (dispatch)
When you want to find out how long an item will take to dispatch, you simply need to look at the product page and it will state how quickly we ship that item. In the event that you place an order and it won’t dispatch in this time frame you will be notified of any changes. If you decide that the delay does not suit your requirements then at this stage, we can cancel the order and issue a refund.
When your order is ready you will receive a dispatch email to notify your that your order is on the way.
How and when we deliver
The delivery method will be organised by Fielders BBQ & Outdooors. For smaller items we ship with Australia Post, so they will arrive as part of your usual postal service (and time frames for each state).
Please be advised that we do not offer Express Post Options.
SUGGESTED DELIVERY TIME FRAMES.
Sending to same state
Metro – up to 2 business days
Country – up to 5 business days
Sending interstate:
Metro – up to 3-6 business days, depending on lodgement and destination points
If your item is larger we will select the most appropriate courier/delivery service that looks after your postcode and item size. We will provide the courier/delivery service your contact details so that they can contact you if they require to arrange any details for the delivery.
If you can have your order delivered to a business address this is preferred, you can specify this by clicking the check box on the order page. A business allows the delivery to be made with ease as often there is no one at home to accept the delivery.
All of the courier and delivery services that we use are door to door only. This means that the driver will only deliver it to the front of your house or garage. They will not offer a service to bring it into your home or backyard.
If you do not receive your delivery ten working days after receiving your dispatch notification, contact our Customer Service on 07 3385 0817 or email sales@fieldersbbq.com.au . Please quote reference numbers you were given on your invoice and in your order dispatch notice in all correspondence.
Cost of delivery
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.
Fielders BBQ & Outdooors reserves the right to alter delivery fees without notice. Your delivery fee will not change after you have submitted your purchase and have received confirmation.
If you would like an estimate of your cost of delivery, you will be able to do this in the “CheckOut” Tab. Once a postcode is entered, you can ‘Update Totals’ to get this amount.
You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.
Acceptance of delivery
Our delivery team will not leave your order at the specified delivery address unless you have arranged this and there is a secure area for it to be left. Fielders BBQ & Outdooors will not accept responsibility for the security of a package left under special instructions.
Unfortunately, Fielders BBQ & Outdooors and its carriers are unable to provide an exact delivery time just an estimate.
If you are unsure if you will be available at the delivery address at the arranged time, we recommend nominating a family member who will be present during the delivery hours. You will need to contact the carrier directly to make alternative delivery arrangements.
Australian Orders Only
Orders placed on the Fielders BBQ & Outdooors Website can only be accepted from within Australia for delivery within Australia.
Dangerous Goods
We are unable to deliver dangerous goods (such as aerosol cans, paint etc).
Customer Service Help
If you require clarification or have any questions please contact our North Lakes Store on 07 3385 0817 or email sales@fieldersbbq.com.au
